Privacy Policy

1. Information We Collect

Information You Provide

• Contact and inquiry information submitted through forms or email (name, business name, email, phone)
• Information entered into the Operations Grader (business description, website URL, operational details)
• Communications you send us directly

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time of visit, referring URL
• Device information: device type, operating system
• Analytics data collected via privacy-respecting tools

2. Cookies

The Site may use essential cookies necessary for site functionality. We do not use third-party advertising cookies or behavioral tracking cookies. You may disable cookies in your browser settings, though some Site features may not function properly.

3. How We Use Your Information

• Respond to your inquiries and communicate about potential services
• Provide and improve the Operations Grader and other Site features
• Analyze Site usage to improve performance and user experience
• Send service-related communications (no marketing emails without your consent)
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share information only:

• Service Providers: Vendors who assist in operating the Site (hosting, email delivery), bound by confidentiality obligations
• Legal Requirements: If required by law, court order, or governmental authority
• Business Transfer: If WordSmith is involved in a merger or acquisition, subject to equivalent privacy protections
• With Your Consent: For other purposes with your prior consent

5. Client Data

This Privacy Policy applies to the public-facing Site only. If you are a WordSmith client, the privacy and data handling terms for your operational data are governed by the Data Processing Addendum between WordSmith and your organization. Client operational data is stored in dedicated, isolated database environments and is not subject to this Policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Inquiry and contact information is retained for up to two (2) years. You may request deletion at any time.

7. Security

We implement reasonable technical and organizational measures to protect your information. However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of any marketing communications

To exercise these rights, contact legal@wordsmithsystems.com. We will respond within thirty (30) days.

9. California Privacy Rights (CCPA/CPRA)

California residents have the right to know what personal information is collected and how it is used, request deletion, opt out of the sale of personal information (we do not sell personal information), and non-discrimination for exercising privacy rights. Submit requests to legal@wordsmithsystems.com.

10. Children's Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on the Site with a new effective date. Your continued use of the Site after the effective date constitutes acceptance.

12. Contact

Questions or concerns? Reach us at: