How does your
business actually run?

Quick context

Three fast dropdowns — just enough context to make your answers useful.

Optional — only if you'd like us to follow up.

Optional — if you'd like us to follow up or share early findings with you.

When an order comes in, how many places do you have to touch before it ships — and which step do you dread the most?

Have you ever missed an order, sent the wrong item, or had something fall through the cracks? Walk me through what happened.

When you're away from your computer, how do you know if something urgent needs your attention?

What are you using today to manage operations? (e.g. Shopify, spreadsheets, notes app, pen and paper, nothing)

At the end of the week, do you actually know if you made money — or does that only become clear at the end of the month?

Where does revenue disappear that you can't fully explain? (Refunds, fees, lost inventory, discount overuse, etc.)

When a customer reaches out, where does that message land — and how often does it get dropped or delayed?

Do you know who your best customers are by name? Could you reach just them right now if you needed to?

Select all that apply.

Have you ever run out of something you didn't expect to run out of — or held too much of something that didn't sell?

How long does it take you to update your store or launch a new product? What slows that down?

If you could eliminate one daily task that currently eats your time, what would it be?

What does your business look like in two years — and what's the one thing standing between here and there?

Overall, how well do your current tools actually serve your business?