The Platform
61 MODULES.
ONE ENGINE.
From order management to AI content generation — every system your business needs, pre-built, pre-connected, and managed for you. In fact, we eat our own dog food: we use these exact same modules to power our own systems and websites.
Module Ecosystem
Operations Track
26 modules available
Customers
Customer profiles, order history, and lifetime value tracking.
Discord Connect
Route Ghost Inbox inquiries into Discord threads so your team can reply without leaving Discord.
Forum
Community discussion board with threads, replies, and moderation tools.
Fulfillment
Shipping workflows, label generation, and fulfillment email triggers.
Hub
Central command dashboard with live KPI widgets and activity feed.
Inquiries
Manage inbound sales inquiries and lead capture forms.
Messages
Ghost Inbox — captures inbound emails into a unified inbox with read/reply tracking.
Order Queue
Live order management queue with status tracking and fulfillment triggers.
Payments
Accept card and ACH payments via Helcim — one-time checkout, recurring subscriptions, live transaction feed. May push a client across a module band.
What's New
Searchable release notes — new features, improvements, fixes, and known issues for your platform.
Kitchen Hub
Integrated sales pipeline combining Toast, DoorDash, and direct orders into a unified fire-line.
Menu 86er
Omni-86 Trigger to instantly mark items out-of-stock across in-house POS and 3rd party apps.
Prep Sheet AI
Predictive prep lists generated by AI based on 4-week sales trends and weather forecasts.
Projects
Project and task management with status tracking and team assignment.
Schedule Engine
Smart staff scheduling matching historical sales peaks with employee availability.
Asymmetrical Inventory
Track multi-component inventory during sudden timed product drops to prevent overselling.
Document Gateway
OCR-to-JSON wrapper parsing inbound PDFs and routing critical elements to the dashboard.
Edge Dispatch
Mobile tech serial/image ingestion to generate rapid digital work orders and parts matrix.
Field Yield Log
Voice-to-text field notes parsed into digital Bills of Lading via edge ingestion.
Live BOM Balancer
Asymmetrical bundling tracking with programmatic raw material re-ordering alerts.
Member Directory
Searchable directory with member profiles, roles, and contact info.
Point of Sale
In-person point-of-sale terminal with cash, card, and inventory sync.
Procurement
Supplier management and purchase order tracking.
Subscriptions
Recurring subscription management with billing cycles and renewal alerts.
Weather-to-Yield
Updates storefront yields and alerts wholesale clients based on localized weather telemetry.
Zero-Ping-Pong Intake
Filter inbound leads against triage rules and draft contextual responses automatically.
Analytics Track
10 modules available
Analytics
Historical site and business analytics with exportable reports.
Live Analytics
Real-time visitor tracking and live session data via Supabase Realtime.
P&L Tracker
Real-time profit and loss tracking with today and monthly views.
Sales Intel
Sales breakdowns by product, channel, and time period with SVG revenue chart.
Expenses
Business expense tracking and categorization for tax and reporting.
Margin Matrix
Live prime cost matrix mapping real-time labor spend against daily sales and historical COGS.
Receipt Scanner
AI-powered receipt and invoice parsing. Drag-and-drop receipts or PDFs, Claude extracts line items automatically, export to Excel for your CPA.
Invoicing
Create, send, and track client invoices with payment status.
Surveys & NPS
NPS surveys and customer satisfaction campaigns with response analytics.
Tip Pooler
Automated tip distribution engine based on staff hours and role points.
Content & Engagement
13 modules available
Catalog Editor
Product and inventory management with image upload and variant support.
Content Forge
AI content ideation for blog + YouTube with three-surface trend scoring, a feedback/RAG learning loop, and YouTube benchmarking. Premium growth module — likely pushes a client into the Operations band.
Drop Launch
Drop Engine — schedule inventory releases with Active/Locked state via Realtime.
Email Blast
Broadcast emails to customer segments via Resend with full blast history.
Events Manager
Create and manage public events with RSVP tracking and attendee lists.
Links
Link-in-bio and short link management with click tracking.
Lure Forge
AI-powered product description and marketing copy generator.
Member Spotlight
Feature community members with profile spotlights on the public site.
Review Forge
Review request campaigns and reputation management dashboard.
Site Manager
Manage public-facing site content, banners, and announcements.
Ask Cadence
Client-facing AI assistant — browse the knowledge base and chat with Cadence for instant answers.
Knowledge Base
Internal knowledge base with articles, tags, and full-text search.
Living Docs Sync
Agent that monitors operational changelogs and updates public site documentation seamlessly.
Administration
3 modules available
Activity Log
Full audit trail of all user actions across the dashboard.
Admin Panel
Client-facing admin controls — user roles, permissions, and settings.
WS Knowledge
WordSmith internal SOPs, playbooks, and operational knowledge base.
Developer Tools
2 modules available
AI Assistant
Configurable AI assistant with admin chat and optional public embed widget.
Module Catalog
Browse all available Launchpad modules. See what's enabled, what's available, and request upgrades.
Idea Modules
Unscheduled / Registry Ideas
9 ideas available
Content Forge
AI content ideation for blog + YouTube with three-surface trend scoring, a feedback/RAG learning loop, and YouTube benchmarking. Premium growth module — likely pushes a client into the Operations band.
What's New
Searchable release notes — new features, improvements, fixes, and known issues for your platform.
Appointments
Booking and appointment scheduling with calendar sync.
Gallery Manager
Photo and media gallery with upload, tagging, and curation tools.
Gift Cards
Digital gift card creation, delivery, and balance management.
Guest Win-Backs
Ghost customer tracking that automatically incentivizes lost guests to return via direct channels.
Helpdesk
Customer support ticket management with status tracking and replies.
Loyalty
Customer loyalty program with points, tiers, and reward redemption.
Reputation Desk
Unified feedback desk pooling Google, Yelp, and Facebook reviews with AI draft responses.
The Launchpad Architecture
# WordSmith URL Architecture
wordsmithsystems.com→marketing site
admin.wordsmithsystems.com→WordSmith admin panel
[slug].wordsmithsystems.com→your client dashboard
# Infrastructure per client
supabase_project=dedicated · isolated · yours
auth=Supabase Auth · row-level security enforced
realtime=WebSocket subscriptions · Postgres CDC
mobile=Capacitor.js · iOS + Android
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